---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure case action status

# Configure case action status {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The case action status feature displays the status of cases in the Cases list. Customer service agents can use this feature to easily identify cases that need attention and quickly prioritize their work.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Visual indicators in the Action Status column on the case list highlight case status:

* Needs attention: A blue indicator highlights cases that require attention, such as cases that have been updated by customers or internal users and are waiting for input or review. A blue indicator highlights cases that need attention.
* Blocked: A red indicator highlights cases that are blocked, such as cases that have open related task records or are waiting for customer feedback.
{#configure-case-action-status__ul_fnn_5ld_3mb}

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, click Get Started
3. In the Case Management category, view the list of tasks to configure the feature.  
   {#configure-case-action-status__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Activate Case Action Status | Activate the Case Action Status plugin (com.snc.csm_action_status) plugin to enable the case action status feature. |
   | Configure actionable case flows | Enable or disable the actionable case flows that are provided with the Case Action Status plugin. |
   [Tabela 1. Case Action Status]

   {#configure-case-action-status__table_pz1_qqv_llb}
4. To perform a task, click Configure.  
   This button opens the page in your instance where the configuration is
   completed.
{#configure-case-action-status__steps_ckx_sxc_kjb}
**Conceitos relacionados**   

* [Case action status](https://servicenow-prod.fluidtopics.net/SNrENdTdQ93eDM5LvBixmw "The case action status feature displays the status of cases in the Case list. With this feature, customer service agents can easily identify cases that need attention.")