---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add trending case topics to existing major cases

# Add trending case topics to existing major cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Work through cases more efficiently and resolve similar cases at once by identifying
any existing major cases that the backlog of cases can be linked to.

## Antes de Iniciar

Role required: sn_majorissue_mgt.major_issue_manager

## Procedimento

1. Open CSM Configurable Workspace.
2. Navigate to ListsTrending Case TopicsLast 1 week.
3. Click a Cluster Id.
4. On the Related Major Cases related list, check if there are any existing related major cases.
5. On the Related Cases related list, select the cases you want to add as child cases in the existing major case.
6. Click Edit.
7. In the Parent field, copy the number of the major case to add the child cases to.
8. ClickUpdate.