Configure an email subject line prefix Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraConfigure a prefix to include in an email subject line that creates a case. Antes de Iniciar Role required: admin Procedimento Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.
Configure an email subject line prefix Versão de lançamento: Australia Atualizado 12 de mar. de 2026 1 min. de leituraConfigure a prefix to include in an email subject line that creates a case. Antes de Iniciar Role required: admin Procedimento Navigate to All > Customer Service > Administration > Properties. In the Email subject prefix format for new case field, enter the prefix. The default prefix is Case:. Select Save.