---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an email subject line prefix

# Configure an email subject line prefix {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a prefix to include in an email subject line that creates a case.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. In the Email subject prefix format for new case field, enter the prefix.  
   The default prefix is Case:.
3. Select Save.