---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a personal event for an agent or technician

# Create a personal event for an agent or technician {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users with the agent schedule administrator role can create personal events that
appear on an agent's personal calendar.

## Antes de Iniciar

Role required: agent_schedule_admin

## Por Que e Quando Desempenhar Esta Tarefa

Agents and technicians typically add personal events to their own calendars.

## Procedimento

1. Navigate to AllAgent ScheduleAgent Personal Events.
2. Select the personal schedule for the desired agent.
3. In the Schedule Entries related list, select New.
4. Fill in the fields on the Schedule Entry form, as necessary.  
   {#create-personal-event-for-agent__table_agv_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the event. |
   | Type | The type of event: * Time off * Appointment * Meeting * Phone call * Excluded * On call * Time off - in approval * Time off - rejected {#create-personal-event-for-agent__ul_klh_xbb_hx} |
   | Show as | Show this event on the agent's personal calendar as one of the following: * Busy * Free * Tentative * On call {#create-personal-event-for-agent__ul_psj_fcb_hx} Select Busy to exclude the block of time from agent availability calculations for the auto- assignment and the case assignment workbench. |
   | When | The start date and time of the personal event. |
   | To | The end date and time of the personal event. |
   | All day | Enable this check box if the event lasts all day. |
   | Repeats | Create a repeating event by selecting the frequency. Depending on the selection, other fields are required to complete the frequency information. * Doesn't repeat * Daily * Every Weekday (Mon-Fri) * Every Weekend (Sat, Sun) * Every Mon, Wed, Fri * Every Tue, Thu * Weekly * Monthly * Yearly {#create-personal-event-for-agent__ul_vq4_jcb_hx} |
   | Repeat every | Enter a number for the frequency of the repeated event. |
   | Repeat on | For weekly events, select a day of the week. |
   | Monthly type | For monthly events, select one of the following. These selections use the day and date in the When field as the basis for repetition. * Day of the month * Day of the week * Last day of the month * Last week of the month {#create-personal-event-for-agent__ul_evy_pdb_hx} |
   | Yearly type | For monthly events, select one of the following: * Day of the year: This selection uses the day and date in the When field as the basis for repetition. * Floating: For this selection, complete the Float week, Float day, and Float month fields. {#create-personal-event-for-agent__ul_p5t_j2b_hx} |
   | Repeat until | Select a date for the end of the repeated event. |
   | Float week | For a floating yearly repeating event, select the week. |
   | Float day | For a floating yearly repeating event, select the day. |
   | Float month | For a floating yearly repeating event, select the month. |
   [Tabela 1. Schedule Entry form]

   {#create-personal-event-for-agent__table_agv_ftc_nr}
5. Select Submit.