---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using customer access management

# Using customer access management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how customers, contributor users, and customer service agents use customer access
management.

## Overview of customer access management {#using-cam__section_vc3_nsg_ndc}

Customer access management enables you to support multiple contacts and consumers on cases and sold products, providing them with varying levels of access to the case. You can also add additional internal users to a case.
**Conceitos relacionados**   

* [Configuring customer access management](https://servicenow-prod.fluidtopics.net/WKiFR7yNiUjh51DbjQwqlQ "Ensure that the customer access management is set up correctly for the user by completing all configuration tasks using the Customer Service Management (CSM) application.")  
**Tarefas relacionadas**   

* [Restrict contact access](https://servicenow-prod.fluidtopics.net/uEjiiKvJb9D1lRZgWIqmRw "Restrict contact access to sold products and install bases by limiting the access for associated contacts and their access levels for customer access management.")