---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Launching the simulator

# Launching the simulator {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

This feature lets agents set up and test their voice workflow in a simulated environment without the hassle of uploading payloads for testing call-flows. The Voice Controls Simulator is only available from the CSM Configurable Workspace.

## Antes de Iniciar

Role required: CCaaS admin

## Procedimento

1. Select the phone icon in the header to open the Voice Controls Simulator tool.
2. Select Launch test tool to open the simulator in a new tab to begin configuration.  
3. Begin the simulation by setting the idle state capabilities.  
   For guidance, select the info icon to open the Getting Started window, which provides an overview of each phase in the simulator.

## O que Fazer Depois

Configure idle state capabilities, such as outbound call, logout, and phone directory. See [Setting idle state](https://servicenow-prod.fluidtopics.net/DkCJrkai2aMM625EVJbjew "An agent in the idle state is available to receive or initiate work. Customize this state by configuring call controls such as the phone keypad for outbound calls, directory access, and the logout feature to manage the CCaaS platform session.").