---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Update cases with missing field predictions

# Update cases with missing field predictions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View the list of open cases for which the prediction of category, priority, or
assignment group was skipped by the Predictive Intelligence feature.

## Antes de Iniciar

Role required: sn_customerservice_agent, sn_customerservice_manager or admin

## Por Que e Quando Desempenhar Esta Tarefa

In the event that Predictive Intelligence cannot predict one or more case attributes for a case, customer service agents and administrators can update this information after a case is created. For example, the short description might not include enough detail to make a prediction.

## Procedimento

1. Navigate to AllCustomer ServiceCasesCases Skipped by Predictive Intelligence.
2. Select a case from the list.
3. Provide the missing information and click Update.