---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Account and Consumer forms for B2B2C

# Configure the Account and Consumer forms for B2B2C {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable account consumers to view the Account Consumers related list for the Case and Workspace views.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceCustomerAccounts and select an account.
2. Add the Account Consumer\>Account related list to the Account form for the Case and Workspace views.
   1. Select ViewCase from the Additional actions menu ![additional actions menu]().
   2. Select ConfigureRelated Lists from the Additional actions menu ![additional actions menu]().
   3. Select Account Consumer\>Account in the Available column and move it to the Selected column.
   4. Select Save.
   5. Select ViewWorkspace from the Additional actions menu ![additional actions menu]().
   6. Repeat steps 2b--2d.
   {#config-b2b2c-data-model-forms__substeps_ggv_mcs_npb}
3. Navigate to Customer ServiceConsumers and select a consumer.
4. Add the Account Consumer\>Account related list to the Consumer form for the Case and Workspace views.
   1. Select ViewCase from the Additional actions menu ![additional actions menu]().
   2. Select ConfigureRelated Lists from the Additional actions menu ![additional actions menu]().
   3. Select Account Consumer\>Account in the Available column and move it to the Selected column.
   4. Select Save.
   5. Select ViewWorkspace from the Additional actions menu ![additional actions menu]().
   6. Repeat steps 4b--4d.
   {#config-b2b2c-data-model-forms__substeps_e4q_cds_npb}
{#config-b2b2c-data-model-forms__steps_vb4_sfz_pgb}