---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure related record definitions

# Configure related record definitions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Related record definitions identify the types of records that the dynamic related
records feature can display in the Related Records tab.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The system administrator can create relate definitions and associate the desired
definitions with a related record context. For example, the admin can associate SLA
and escalation definitions with the Case related record context. Definitions can be
associated with multiple contexts.

The Dynamic Related Records for Configurable Workspace plugin includes several
related record definitions for case records. For more information, see [Related record definitions included with the plugin](https://servicenow-prod.fluidtopics.net/bzyN3j3ZEqNAdLMMRk0nEQ#dynamic-related-records-configure__section_khj_gwl_jpb).

## Procedimento

1. Navigate to AllDynamic Related RecordRelated Record Definitions.
2. Click New.
3. Enter a name for the definition in the Display label field.  
   This label appears in the filter dropdown list in the Related Records tab. Agents click the filter icon and select the type of related record to view in the Related Records list.
4. In the Queries from field, select the table that stores the related record data to be retrieved.
5. Select a table in the Primary reference table field.  
   The primary table used in the definition script. At runtime, the script expects to get passed a record of this type. If you entered a data type in the Primary reference field in the related record context, enter the table for that data type.
6. **Opcional:** If desired, select a table in the Secondary reference table field.  
   The secondary table used in the definition script. At runtime, the script expects to get passed a record of this type. If you entered a data type in the Secondary reference field in the related record context, enter the table for that data type.
7. Use the Script field to define which records are retrieved based on the context.  
   At runtime, the script evaluates the current record's context, along with any
   selected conditions, and dynamically displays the related records.
8. Click Submit.