---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set knowledge product entitlement properties

# Set knowledge product entitlement properties {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set various properties to allow customers to access knowledge bases and knowledge
articles on the Customer Service Portal.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllKnowledge Product EntitlementsProperties.
2. Set the following properties, as needed.

   | Opção | Descrição |
   | Enable access control of Knowledge Bases based on product entitlements | If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements. |
   | Allow access to Knowledge Bases with empty related_products | If enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form. |
   | Enable access control of Knowledge Articles based on product entitlements | If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements. |
   | Allow access to Knowledge Articles with empty related_products | If enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form. |
   |-|-|

   {#t_SetKnowProdEntitleProperties__choicetable_v3v_fd1_cv}
3. Click Save.