---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# External business location (EBL) as a fulfiller

# External business location (EBL) as a fulfiller {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

External business location (EBL) as a fulfiller enables partners, external agencies, and franchises to fulfill customer cases. You can use this capability to maintain consistent customer experiences across both internal and
external business locations.

## Overview of external business location {#ebl-as-a-fulfiller__section_aql_gbd_ybc}

In the past, only location staff at internal business locations (IBL) could resolve customer-related cases through both platform and workspace. External staff could only create cases from the business location service portal (BLSP)
but couldn't resolve them for the business locations. By using EBL as a fulfiller, external location agents having svc_location_agent and snc_external roles can access the platform to create and resolve cases, similar to internal
location agents.

You can activate this functionality by enabling the business location (com.snc.business_location) plugin.  
Nota:  
Only external location agents can serve as a fulfiller for an external business location.

## Use case {#ebl-as-a-fulfiller__section_sqc_zkd_ybc}

For example, the financial institution agencies perform various activities, from policy issuance to claims processing. These activities include underwriting, reviewing claims, and helping customers in claims submission. As most of
these tasks are fulfillment activities currently performed by external members or third parties. Now, by using EBL as a fulfiller capability, external location agents in these agencies can efficiently manage and resolve cases.
**Referência relacionada**   

* [Access limitations for external location agents](https://servicenow-prod.fluidtopics.net/YQ3_pj58l4r6t7qGeJGUDA "Explore the limitations that an external location agent faces when using various platform modules during case resolution. You can use this topic to get a comprehensive overview of the modules that are supported and unsupported with the external location agent persona.")