---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Respond to a community thread from a case

# Respond to a community thread from a case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

For cases that are created from a community discussion, customer service agents can
view and respond to the discussion in a new browser tab.

## Antes de Iniciar

Role required: sn_customerservice_agent, sn_customerservice.consumer_agent,
workspace_admin, admin

## Por Que e Quando Desempenhar Esta Tarefa

Cases that have been created from a community discussion have the
Channel field set to Community.

## Procedimento

1. Open CSM Configurable Workspace.
2. Open a case that was created from a community discussion.
3. Click the More UI Actions icon (![More UI Actions icon.]()) and select Show Community Thread.  
   This UI action is only available if the Channel is Community.
4. View the community discussion in a new browser window and respond as necessary.