---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring business locations

# Configuring business locations serviced by a business location {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business locations.
{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc__entry__2}

| Task | Description |
|-|-|
| [Define the configuration type for customers or business locations](https://servicenow-prod.fluidtopics.net/E1AkTcDSBOdl8aDb3z0Gqw "Define the configuration type to provide service to customers or business locations within any service organization (SO) using the Customer Service Management (CSM) application.") | Define the configuration type for the business location served to provide access to the location support agents. |
| [Associate customers or business locations to a service organization](https://servicenow-prod.fluidtopics.net/Spoocck8XQyERUVqOB~7Ng "Associate your customers or business locations with a service organization (SO) using the Customer Service Management (CSM) application. By linking customers or business locations to the service organization, staff can create or resolve cases for customers and locations raised by other business locations.") | Associate business locations to service organizations using the organization customer criteria \[service_organization_customer_criteria\] table. |
[Tabela 1. Configuration tasks for setting up business locations serviced by a business location]

{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc}