---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Setting up assignment groups

# Setting up assignment groups {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Associate your assignment groups with an internal or an external business location. This association forms a one-to-many (1:M) relationship, which means, one or more groups can be associated with a service organization. This
process makes it easier to route cases to the appropriate team member using the inter-organization support capability.
{#setting-up-assignment-groups__table_tfq_2bz_zbc__entry__2}

| Task | Description |
|-|-|
| [Create a group](https://servicenow-prod.fluidtopics.net/5kDZwc5dYms8bZzfb5x60w "Create groups to assign work to team members based on specific requirements such as skills, location, and product models. This approach enables you to route cases to the appropriate team members.") | Create a group to associate it with a service organization. |
| [Configuring a group](https://servicenow-prod.fluidtopics.net/C1ukhy569p6rjjSdDO9kJg#configuring-a-group "Set up the group by adding members and assigning them the necessary roles. The group members inherit the roles of the group, so you don’t have to assign roles to each member separately. This setup enables members within a group to perform specific field service tasks, filtered by location, skills, product models, and so on.") | Configure a group that includes adding group members and assigning them required roles. |
| [Associate a group to a business location](https://servicenow-prod.fluidtopics.net/Wo9H1TcvrliJYpUdBQPnzA "Associate a group with the desired business location by establishing a one-to-many (1:M) relationship. This association helps you assign cases directly to the appropriate assignment groups.") | Establish a one-to-many (1:M) relationship between a group and a business location. |
| [Add group members to a business location](https://servicenow-prod.fluidtopics.net/6Y6Qxxh4r7F7f9rf~v_Eiw "Enroll or add group members to a business location to create a dedicated group or team focused on specific cases.") | Enroll group members to a business location and have a dedicated group working on cases. |
[Tabela 1. Configuration tasks for setting up assignment groups at a business location]

{#setting-up-assignment-groups__table_tfq_2bz_zbc}