---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate an alert rule to create a case

# Activate an alert rule to automatically create a proactive case from an alert {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure an alert rule to automatically create a proactive case when an incident is
created from an alert that has one or more affected install base items.

## Antes de Iniciar

Role required: evt_mgmt_admin

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
This task is only applicable if you are using the integration with Event Management.

## Procedimento

1. Navigate to AllEvent ManagementRulesAlert Management.
2. Click Create Proactive Case.
3. Select the Active check box.
4. Click Update.  
   When an incident is created from an alert that contains affected install base items, a case is automatically created. The case number is added to the Case field on the Alert form.
{#automate-case-creation-alert__steps_j2g_gsb_thb}