Activate an alert rule to automatically create a proactive case from an alert

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure an alert rule to automatically create a proactive case when an incident is created from an alert that has one or more affected install base items.

    Antes de Iniciar

    Role required: evt_mgmt_admin

    Por Que e Quando Desempenhar Esta Tarefa

    Nota:
    This task is only applicable if you are using the integration with Event Management.

    Procedimento

    1. Navigate to All > Event Management > Rules > Alert Management.
    2. Click Create Proactive Case.
    3. Select the Active check box.
    4. Click Update.
      When an incident is created from an alert that contains affected install base items, a case is automatically created. The case number is added to the Case field on the Alert form.