---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# List of responsibilities provided with the base system

# List of responsibilities provided with the base system {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 30 de jun. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

List of responsibilities that are provided with the base system.
{#list-of-reponsibilities-provided-with-base-system__table_pqm_gkg_b2c__entry__5}

| Responsibility | Plugin | Used in Relationship | Role required | Supported through responsibility access configuration |
|-|-|-|-|-|
| Account Manager | Customer Service Base Extension Entities \[com.snc.cs_base_extension\] | Account Team Member \[sn_customerservice_team_member\] | * Relationship Agent \[sn_customerservice.relationship_agent\] * Relationship Contributor \[sn_customerservice.relationship_contributor\] {#list-of-reponsibilities-provided-with-base-system__ul_j53_cz5_c2c} | Yes |
| Relationship Manager | Customer Service Base Extension Entities \[com.snc.cs_base_extension\] | * Consumer Team Member \[sn_customer_rel_consumer_to_user\] * Household Team Member \[sn_customer_rel_household_to_user\] {#list-of-reponsibilities-provided-with-base-system__ul_b1v_hsc_d2c} | * Relationship Agent \[sn_customerservice.relationship_agent\] * Relationship Contributor \[sn_customerservice.relationship_contributor\] {#list-of-reponsibilities-provided-with-base-system__ul_c2t_vjb_d2c} | No |
| Authorized Account | Customer Service \[com.sn_customerservice\] | Sold Product Related Party \[sn_install_base_sold_product_related_party\] | Sold Product Authorized Contact \[sn_install_base.sold_product_authorized_contact\] | No |
| Authorized Account | Customer Service \[com.sn_customerservice\] | Install Base Related Party \[sn_install_base_related_party\] | Install Base Authorized Contact \[sn_install_base.install_base_authorized_contact\] | No |
| Authorized Representative | Customer Service \[com.sn_customerservice\] | Sold Product Related Party \[sn_install_base_sold_product_related_party\] | * Sold Product Authorized Contact \[sn_install_base.sold_product_authorized_contact\] * Sold Product Authorized Consumer \[sn_install_base.sold_product_authorized_consumer\] {#list-of-reponsibilities-provided-with-base-system__ul_afp_ny5_c2c} | No |
| Authorized Representative | Customer Service \[com.sn_customerservice\] | Install Base Related Party \[sn_install_base_related_party\] | * Install Base Authorized Contact \[sn_install_base.install_base_authorized_contact\] * Install Base Authorized Consumer \[sn_install_base.install_base_authorized_consumer\] {#list-of-reponsibilities-provided-with-base-system__ul_c2y_pxc_d2c} | No |
| Authorized Representative | Customer Service \[com.sn_customerservice\] | Related Party \[sn_customerservice_related_party\] | * Case Authorized Contact \[sn_customerservice.case_authorized_contact\] * Case Authorized Consumer \[sn_customerservice.case_authorized_consumer\] * Case Authorized Contributor \[sn_customerservice.case_authorized_contributor\] {#list-of-reponsibilities-provided-with-base-system__ul_r45_mxc_d2c} | No |
| Authorized Representative | Customer Service \[com.sn_customerservice\] | Consumer to Consumer Relationship \[sn_customer_rel_consumer_to_consumer\] | Consumer \[csm_consumer\] | No |
| Authorized Representative | Customer Service \[com.sn_customerservice\] | Household Member Relationship \[sn_customer_rel_household_member_relationship\] | Consumer \[csm_consumer\] | No |
| Preferred Technician | Customer Service \[com.sn_customerservice\] | Account Team Member \[sn_customerservice_team_member\] | None | No |
| Primary Support Agent | Customer Service \[com.sn_customerservice\] | Account Team Member \[sn_customerservice_team_member\] | None | No |
| Support Manager | Customer Service \[com.sn_customerservice\] | Account Team Member \[sn_customerservice_team_member\] | None | No |
| Asset Contact | Customer Service \[com.sn_customerservice\] | Account Team Member \[sn_customerservice_team_member\] | None | No |
| Authorized Service Organization | Customer Service Install Base Management \[com.snc.install_base\] Nota: You must install com.snc.service_organization for activating com.snc.install_base plugin. | Install Base Related Party \[sn_install_base_related_party\] | Install Base Authorized Member \[sn_install_base.install_base_authorized_member\] | No |
| Location Relationship Manager | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Relationship Manager \[sn_bus_loc.location_relationship_manager\] | No |
| Location Contributor | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Service Organization Contributor \[sn_customerservice.service_organization_contributor\] | No |
| Location Consumer Agent | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Consumer Agent \[sn_customerservice.svc_location_consumer_agent\] | No |
| Location Agent | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Agent \[sn_customerservice.svc_location_agent\] | No |
| Location Manager Fulfiller | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Manager \[sn_customerservice.svc_location_manager\] | No |
| Location Manager Contributor | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Manager Contributor \[sn_customerservice.svc_location_manager_contributor\] | No |
| Location Support Agent | Business Location \[com.snc.business_location\] | Organization Member Responsibility \[sn_csm_svc_org_member_responsibility\] | Location Support Agent \[sn_bus_loc.svc_location_support_agent\] | No |
[Tabela 1. Responsibility table]

{#list-of-reponsibilities-provided-with-base-system__table_pqm_gkg_b2c}