---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Submit catalog item as a guest

# Enabling guest users to submit a catalog item on the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure customer service portal to enable guest users to access and submit catalog item.

Guest users or logged out users can't access catalog items by default. You must change the accesses for the catalog items and its related services to make a catalog item available for guest users.

## Changes required to enable guest user access {#configure-guestusers-submit-catalogitem-csm-portal__section_wnl_12y_p2c}

Make the following items public to enable logged out users to request catalog items:{#configure-guestusers-submit-catalogitem-csm-portal__table_om3_cgn_w2c__entry__2}

| Item | Required changes |
|-|-|
| Portal pages and widgets | Enable public access for those portal pages and widgets that are used to display the following: * list of catalog items * catalog item form * Home page or browse catalog page to which the users are redirected to after submitting the catalog item {#configure-guestusers-submit-catalogitem-csm-portal__ul_dkk_hgn_w2c} For details, see [Enable public access on a service portal page](https://servicenow-prod.fluidtopics.net/DvzM1iS1lXa8kKeMkdfHww "Configure service portal pages used to display the catalog item to enable public access.") and [Enable public access on widgets](https://servicenow-prod.fluidtopics.net/VX1_erbS2sv9zOV9lccgMA "Configure service portal widgets to enable public access."). |
| Catalog categories | Enable public access for those catalog categories that enables the guest users to browse the list of items on the widget. For details, see [Enable public access for categories for the catalog items](https://servicenow-prod.fluidtopics.net/Jrw_KeTHeSwdnYbhaSLSPQ "Configure categories of a catalog item to enable access for guest user. This is only when you want to provide browsing experience to the guest users."). It is optional to make these items public |
| Catalog items | Enable public access for the catalog items and their forms that must be displayed to the guest users. For details, see [Enable public access for a catalog item](https://servicenow-prod.fluidtopics.net/myYt6f1q0Iptbd2e6fLnfQ "Configure a catalog item to enable public access."). Nota: Configure the catalog item script to display post submission confirmation message and redirection to an appropriate page. For details, see [Configure catalog item script to display confirmation message and redirect the guest user](https://servicenow-prod.fluidtopics.net/VmG2un2PHeqAPelDhWo6Fw "Configure the catalog item script to display a confirmation message and redirect the guest user to homepage or browse catalog page."). |
| Catalog item variables and variable sets | Enable public access for the catalog item variables and variable sets that should be displayed on the submit form for guests. For details, see [Enable public access for a catalog item variable and variable set](https://servicenow-prod.fluidtopics.net/XRs1vU8PmE92EZs713l8qg "Configure input variables and variable sets to be displayed on the submit form. Enable guest users to access these items."). |
| Catalog item APIs | Enable public access for the catalog item APIs to allow submitting the form. For details, see [Enable public access on REST APIs](https://servicenow-prod.fluidtopics.net/xC7pKgt~lUutfKMnNusOyA "Configure Scripted REST APIs to enable public access."). Nota: Introduce rate limits on the public REST APIs to avoid excessive use or abuse of publicly available catalog items. For details, see [Apply rate limit on REST APIs](https://servicenow-prod.fluidtopics.net/MYhRbVqO_NWxLPYFqpQBbw "Apply rate limit to REST APIs to avoid excessive use or abuse of publicly available catalog items."). |
[Tabela 1. Items that must be made public for guest user access]

{#configure-guestusers-submit-catalogitem-csm-portal__table_om3_cgn_w2c}
* **[Enable public access on a service portal page](https://servicenow-prod.fluidtopics.net/DvzM1iS1lXa8kKeMkdfHww)**   
  Configure service portal pages used to display the catalog item to enable public access.
* **[Enable public access on widgets](https://servicenow-prod.fluidtopics.net/VX1_erbS2sv9zOV9lccgMA)**   
  Configure service portal widgets to enable public access.
* **[Enable public access for categories for the catalog items](https://servicenow-prod.fluidtopics.net/Jrw_KeTHeSwdnYbhaSLSPQ)**   
  Configure categories of a catalog item to enable access for guest user. This is only when you want to provide browsing experience to the guest users.
* **[Enable public access for a catalog item](https://servicenow-prod.fluidtopics.net/myYt6f1q0Iptbd2e6fLnfQ)**   
  Configure a catalog item to enable public access.