---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate plugins

# Activating plugins for Service Model Foundation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Household Data Model (com.snc.household) plugins to enable the Service Model Foundation feature.
{#activate-plugins__table_zmn_pvf_p1c__entry__2}

| Plugin | Description |
|-|-|
| [Activate business locations](https://servicenow-prod.fluidtopics.net/WBP0fRNGFn3z2UI468wKsg "Activate the Business Location plugin to manage customer service for business locations.") | Activate this plugin to manage customer service for business locations. This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. |
| [Activate customer household data model](https://servicenow-prod.fluidtopics.net/IGLH0ksGyCmkz9viZ_caOg "Activate the Customer Household Data Model plugin to manage customer service for households.") | Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members. |
[Tabela 1. Activate plugins to enable the Service Model Foundation feature]

{#activate-plugins__table_zmn_pvf_p1c}
**Tarefas relacionadas**   

* [Activate business locations](https://servicenow-prod.fluidtopics.net/WBP0fRNGFn3z2UI468wKsg "Activate the Business Location plugin to manage customer service for business locations.")
* [Activate customer household data model](https://servicenow-prod.fluidtopics.net/IGLH0ksGyCmkz9viZ_caOg "Activate the Customer Household Data Model plugin to manage customer service for households.")