---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a form to show special handling notes

# Configure a form to show special handling notes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Display special handling notes on a form, such as the Case form, in either a form
list or a pop-up window.

## Antes de Iniciar

Role required: sn_shn.admin

## Procedimento

1. Navigate to a form such as the Case form.
2. Right-click the form header and select ConfigureForm Layout.  
   The system displays a pop-up window that gives you the choice to use Form Builder or continue with the following steps. Selecting Try Form Builder opens the Form Builder tool in a new window. For more information, see [Accessing Form Builder](https://www.servicenow.com/docs/access?context=access-form-builder&version=australia&pubname=australia-application-development&ft:locale=en-US).
3. Select Not Now on the pop-up window.
4. Select one or both of the following choices from the Available column and move it to the Selected column.
   * Special Handling Notes List
   * Special Handling Notes Pop Up
   {#t_ConfigFormToShowOnScreenAlerts__choices_myk_dxd_w5}
5. Select Save.
**Conceitos relacionados**   

* [Special handling notes](https://servicenow-prod.fluidtopics.net/MbFRk0jB13vZZs8TcR4QpA "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")