---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Field service feature configuration

# Field service feature configuration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Understand the configuration of the field service feature in Engagement Messenger module to configure the values.
To enable the field service feature, ensure that you activate the Field Service Management
- Customer Experience plugin (com.snc.fsm_customer_experience) in your ServiceNow instance.  
Once the plugin is active, navigate to the Features section of the guided configuration view of your Engagement Messenger module and enable the Field service feature.Figura 1. Field service features
{#field-service-feature-configuration__table_opq_wb1_g4b__entry__2}

| Field | Description |
|-|-|
| Title text | Title for the feature widget in the messenger. |
| Subtitle text | Description for the feature widget in the messenger. |
[Tabela 1. Field service feature configuration fields]

{#field-service-feature-configuration__table_opq_wb1_g4b}

## Enabling technician tracking from Engagement Messenger {#field-service-feature-configuration__section_ps2_5fk_t4b}

When a technician is assigned to resolve your customer's field service request, they can track their technician from Engagement Messenger.  
To enable this functionality, ensure that you meet the following criteria:

* Activate the Field Service Management - Customer Experience plugin (com.snc.fsm_customer_experience).
* in the sys_user table, enable the Geolocation tracked field for all your field service agents who would be assigned to the customer work orders.

  For
  more information, see [Location tracking](https://www.servicenow.com/docs/access?context=r_LocationTracking&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
{#field-service-feature-configuration__ul_ucw_5gk_t4b}