---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Monitor queues

# Monitor Walk-up Experience queues {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Once you check in at a location, you are notified of the wait time and your position
in the queue. You can view the issues being serviced and the queue.

## Antes de Iniciar

Role required: Customers

## Procedimento

1. Log in to the customer service portal.
2. Select your location.
3. Click the Queue widget.
4. You can view the following information:  
   * queue of everyone waiting for service
   * names of people who are ahead of you
   * status of people currently served and waiting in the queue
   * respective agents who are serving the customers
   {#csm-walkup-monitor-queues__ul_mqm_1jx_zlb}