---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Item/Service request

# Request an item or service from the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Browse the catalog and create a request from the Customer or Consumer Service
Portals.

## Antes de Iniciar

Role required: sn_customerservice.customer_admin, sn_customerservice.partner,
sn_customerservice.customer_case_manager, sn_customerservice.customer,
sn_customerservice.consumer, sn_customerservice.proxy_contact

## Por Que e Quando Desempenhar Esta Tarefa

Customers and consumers can make requests from the Customer and Consumer Service Portals. Customer administrators, partners, and case managers can also make requests.  
Nota:  
Creating a request from the Customer and Consumer Service Portals requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). It also requires that the system administrator [provide external customers with access to request
records](https://servicenow-prod.fluidtopics.net/lpKjVQ3eHzBzPketP02vxg "With access to problem, change, and request records, external customers can view these records associated with their customer service cases from the Customer and Consumer Service Portals.").

## Procedimento

1. Do one of the following to create a request:
   * Click the Request Something link on the portal landing page.
   * Click RequestsRequest Something in the portal menu header.
   {#customer-request-from-portal__choices_rqf_t5c_qgb}
2. Browse the service catalog and select the desired item or service.  
   You can also use the Category filters to filter the available items.
3. Fill in any necessary information related to the request.
4. Click Submit.  
   The system processes the request, creates the request and any other related records, and displays the details in the Related Records widget on the case view page.