---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable Auto-Responder

# Enable Auto-Responder {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable the Auto-Responder
feature to include content suggested for deflecting cases in email
notifications.

## Antes de Iniciar

Activate the Predictive Intelligence for Customer Service Management plugin (com.snc.csm_ml). For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Predictive Intelligence for CSM solution definitions](https://servicenow-prod.fluidtopics.net/1oXnO6dEOvfeCgRGGljoAg "Use your instance records to build Customer Service Management specific solutions.").

Role required:
admin

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. In the Auto-Responder Recommendations section, select the check box for the Enable auto-responder recommendations property (sn_customerservice.case.autoresponder.enable).
3. Click Save.