Enable Auto-Responder

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enable the Auto-Responder feature to include content suggested for deflecting cases in email notifications.

    Antes de Iniciar

    Activate the Predictive Intelligence for Customer Service Management plugin (com.snc.csm_ml). For more information, see Activate a plugin and Predictive Intelligence for CSM solution definitions.

    Role required: admin

    Procedimento

    1. Navigate to All > Customer Service > Administration > Properties.
    2. In the Auto-Responder Recommendations section, select the check box for the Enable auto-responder recommendations property (sn_customerservice.case.autoresponder.enable).
    3. Click Save.