---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# System properties for configuring WhatsApp (WhatsApp Cloud API)

# System properties for configuring WhatsApp (WhatsApp Cloud API) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can configure the system properties for your Conversational Integration with WhatsApp (WhatsApp Cloud API) application so that you can enable secure and authenticated communication.

Navigate to  All\> System Properties\> All Properties.

Alternatively, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator and customize the WhatsApp (WhatsApp Cloud API) system properties.
{#direct-cloud-api-system-property-configuration__table_jrl_yrk_yhc__entry__2}

| Property | Description |
|-|-|
| sn_va_whatsapp.webhook_verify_token | Stores the verification token used to authenticate the incoming messages from WhatsApp. * Type: password2 * Default value: None (must be configured during the initial setup) * Location: All\> System Properties\> All Properties. {#direct-cloud-api-system-property-configuration__ul_krl_yrk_yhc} |
[Tabela 1. System properties for WhatsApp (WhatsApp Cloud API)]

{#direct-cloud-api-system-property-configuration__table_jrl_yrk_yhc}