---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Service Portal user roles

# Customer Service Portal user roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Several different roles allow customers to create and edit cases and manage users from
the customer portal.
{#r_CustomerServicePortalUserRoles__table_g4p_jyh_ts__entry__2}

| User role | What this user can do on the Customer Service Portal |
|-|-|
| Customer \[sn_customerservice.customer\] | * Create a case for this user's account. * View a list of cases created by this user. * Edit cases created by this user. * View a list of assets belonging to this user's account. * Search for information. {#r_CustomerServicePortalUserRoles__ul_h2m_vyh_ts} |
| Customer case manager \[sn_customerservice.customer_case_manager\] | * Create a case for this user's account and for child accounts. * View a list of cases created by this user and view cases for child accounts. * Edit cases created by this user and edit cases for child accounts. * View a list of assets belonging to this user's account and to child accounts. * Search for information. * Create a case on behalf of another contact in this account. * View a list of cases belonging to this account. * Edit cases belonging to the account. {#r_CustomerServicePortalUserRoles__ul_lzg_jhc_qcb} Nota: The customer case manager role is not automatically added to the sn_customerservice.contact_role_assignment system property. To expose this role to customer and partner administrators, navigate to Customer ServiceAdministrationProperties and add it to this property. |
| Customer administrator \[sn_customerservice.customer_admin\] | * Create a case for this user's account. * Create a case on behalf of another contact for this account. * View a list of cases belonging to this account. * Edit cases belonging to this account. * View a list of assets belong to this user's account. * Search for information. * Manage users for this account. {#r_CustomerServicePortalUserRoles__ul_zc3_lzh_ts} |
| Partner \[sn_customerservice.partner\] | * Create a case for this user's account. * Create a case on behalf of customer accounts. * View a list of cases belonging to this user. * Edit cases belonging to this user. * View a list of assets belong to this user's account. * Search for information. {#r_CustomerServicePortalUserRoles__ul_rzg_b13_ts} |
| Partner administrator \[sn_customerservice.partner_admin\] | * Create a case for this user's account. * Create a case on behalf of customer accounts. * View a list of cases belonging to this account and to customer accounts. * View a list of assets belong to this account and to customer accounts. * Edit cases belonging to this account and to customer accounts. * Manage users for this account and for customer accounts. {#r_CustomerServicePortalUserRoles__ul_j2f_n13_ts} |
[Tabela 1. Customer Service Portal user roles]

{#r_CustomerServicePortalUserRoles__table_g4p_jyh_ts}