---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Platform Analytics

# Configure Customer Service
Platform Analytics Solutions {#configure-pa-r__phContentPackAppName}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable Customer Service
Platform Analytics Solutions to view preconfigured dashboards with actionable
data visualizations to improve your business processes.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllPerformance AnalyticsGuided Setup.
2. On the Getting Started page of the guided setup, click Get Started.
3. In the Customer Service category, view the list of tasks to configure the feature.  
   {#configure-pa-r__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Activate Performance Analytics for Customer Service Management | Activate the Performance Analytics - Content Pack - Customer Service (com.snc.pa.customer_service) plugin to add Performance Analytics configuration records to your instance. |
   | Review Indicator Sources | Review the provided indicator sources to ensure they match your Customer Service application table structure. |
   | Review Indicators | Review the provided indicators to ensure that the metrics you want to measure are tracked. |
   | Review Breakdown Sources | Review the provided breakdown sources to ensure they match your table structure and include the elements you want. |
   | Review Breakdowns | Review breakdowns to ensure that you can filter scores by the appropriate elements. |
   | Collect Data | Run historical data collection once to collect scores on existing data, and enable scheduled data collection to begin collecting scores on new data automatically. |
   | View Analytics Hub | View the Analytics Hub for indicators that you collected data for to begin exploring your scores. |
   | View Dashboards | View the provided dashboards to get an overview of your scores and view multiple metrics in a single location. |
   [Tabela 1. Performance Analytics for configuration tasks]

   {#configure-pa-r__table_pz1_qqv_llb}
4. To perform a task, click Configure.  
   This button opens the page in your instance where the configuration is
   completed.
{#configure-pa-r__steps_oz1_qqv_llb}