---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a decision tree

# Activate a decision tree {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Activate a completed decision tree so you can use it in playbooks created using Playbooks, in recommendations created using Recommended Actions for Customer Service, or in Service Portal.

## Antes de Iniciar

Role required: admin, sn_gd_core.decision_tree_author

## Por Que e Quando Desempenhar Esta Tarefa

When you activate a decision tree, Decision Tree Builder checks for errors such as missing information, invalid input mappings due to changes in prior node inputs, or missing guidance inputs. After all the errors are resolved, you can
activate the decision tree.

If you make changes to an activated decision tree, remember to activate the decision tree again to display the updated decision tree in a workspace. When a decision tree is activated to create a new version, the success message lists all playbooks and activities that reference the decision tree with direct links to facilitate version updates.

## Procedimento

1. Navigate to AllGuided DecisionsDecision Trees.
2. Select the decision tree that you want to activate.
3. Select Open in Builder.
4. In Decision Tree Builder, select Activate.  
   * If there are errors in your decision tree, error icons and alert messages are displayed. You must resolve the errors before you can activate the decision tree. For more information, see [Validation error notifications in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/EoXf2IRwMFBx3OgSxlS0KA "Notifications of errors that you might encounter while building and activating a decision tree in Decision Tree Builder enable you to recover easily from errors.").
   * If there are no errors, the confirmation dialog box to activate the decision tree displays.
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5. In the confirmation dialog box, select Activate now.  
   A success message with instructions on the next action to take is displayed. If the decision tree is part of a Guided Decision with Inputs and Outputs activity in any playbooks, the success message displays the playbooks and their Guided Decision with Inputs and Outputs activities that use the decision tree. You must navigate to these playbooks and update the decision tree version to the latest version. Otherwise, these playbook activities continue using the older version until you update them to the latest version.

## Resultado

* The decision tree status changes from Not active to Active.
* The Activate button is disabled.
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## O que Fazer Depois

* Configure recommended actions to use the activated decision tree as a recommendation. The recommendations appear as cards in the contextual side panel of a workspace. For more information, see [Add Guided Decisions to Recommended Actions](https://servicenow-prod.fluidtopics.net/q6HssPOaLgt9yYjgsz~hmg "Add decision trees created using the Guided Decisions Experience application to Recommended Actions, so customer service agents can work through it to resolve cases more efficiently.").
* Configure Playbooks to use the activated decision tree as part of a playbook in a record tab. For more information, see [Add Guided Decisions to playbooks](https://servicenow-prod.fluidtopics.net/IiWnGtqJfWCJ~Imhl1mNew "Add decision trees created using the Guided Decisions Experience application to a playbook, so customer service agents can work through it to resolve cases more efficiently.") and [Add Guided Decision with inputs/outputs to Playbook](https://servicenow-prod.fluidtopics.net/pbSLdk81NVWp0tXC1XIemw "Add decision trees created using the Guided Decision with Inputs and Outputs activity in the Guided Decisions Experience application to a playbook, so customer service agents can work through it to resolve cases more efficiently.").
* Configure a Service Portal page to use the activated decision tree for providing troubleshooting process to internal users. For more information, see [Add Guided Decisions to Service Portal](https://servicenow-prod.fluidtopics.net/Y~GiG3Vfrxmo0dUugoLFtw "Create or edit a page to add decision trees to Service Portal so internal users can troubleshoot their issues.").
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