---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Data model for the Install base item characteristics

# Data model for the Install base item characteristics {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The data model for the install base item characteristics represents how the characteristics of an install base item are stored in the Customer Service Management application. The data model refers to the characteristic values and options and provides a view of how to store a set of characteristics associated to an install base item.

The Customer Service Management application has several functional and granular roles that provide access levels to create, read, and update characteristics for an install base item. The install base item characteristics table
\[sn_install_base_item_characteristic\] comes with different security roles and plugins. For more information on security roles, see [Security roles for the install base characteristics](https://servicenow-prod.fluidtopics.net/bwm6aeXGw8gU3Gih6Luhzw "You can assign functional and granular roles to Customer Service Management (CSM) users and administrators so that they can access the different capabilities and features of the install base characteristics.").  
The following diagram shows the data model for the Install base characteristics. The data model represents the new and existing install base item and install base item characteristics tables.Figura 1. Data model for Install base characteristics

The following table describes the different fields on the Install base characteristics form.  
{#install-base-item-characteristics-data-model__table_f3b_k1p_5xb__entry__2}

| Field | Description |
|-|-|
| Characteristic | Characteristic that is associated with the install base item. |
| Characteristic option | Characteristic option that you chose from a list of options for the selected characteristic. Nota: This field is available when the characteristic that you select is a choice, Boolean, or check box type of option. |
| Value | String value for the selected characteristic. Nota: This field is available when the characteristic that you select expects a string input and isn't a choice, Boolean, or check box type of option. |
| Install base item | Install base item that the characteristics are added to. |
[Tabela 1. Install base item characteristics table]

{#install-base-item-characteristics-data-model__table_f3b_k1p_5xb}