---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View household members

# View household members {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View household members to track member details in the Consumer Portal.

## Antes de Iniciar

Install Customer Household Data Model (com.snc.household) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
Role required: sn_customerservice.consumer  
Nota:  
You must be a householdHead to view household members. For details, see [Add consumers to a household](https://servicenow-prod.fluidtopics.net/pNaAjBoJj4gSL2iQS~62DQ "Add consumers as members of a household.").

## Procedimento

1. Navigate to the Consumer Portal.
2. Navigate to My hubView household members in the portal header.

## Resultado

You can view the list of household members. Select any record to view details.
**Conceitos relacionados**   

* [Configuring households](https://servicenow-prod.fluidtopics.net/2YpVwATFqboK0_fF~U34JA "The household entity represents a group of consumers that usually share a common address and use services as a group.")  
**Referência relacionada**   

* [Consumer Service Portal changes](https://servicenow-prod.fluidtopics.net/aUobCb3odmcmeU5wY2_MUQ "Activating the Customer Household Data Model plugin lets you view households and their members on the Consumer Service Portal, and also view or create cases for household members.")