---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Service forms

# Customer Service forms {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use forms to view and update Customer Service Management information.

## Customer Service forms overview {#csm-reference-forms__section_n5l_krl_g2c}

Customer Service Management provides an intuitive platform for creating and managing forms that enables you to submit requests, track issues, or interact with the support team. These forms are customizable to meet the unique
needs of your organization, that confirms every customer interaction is captured accurately.

With options for creating incident reports, service requests, or even feedback forms, you can enable your support agents to manage customer queries easily. By using dynamic form elements, workflows, and automatic data routing,
customer service teams can streamline the support process, reduce response times, and improve customer satisfaction. Forms can be integrated into portals, emails, or other channels, giving customers multiple ways to reach out
for help. Whether you're addressing a simple query or managing complex service requests, these forms help ensure that your support team is well equipped to deliver timely, effective service.