---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Order case line item form

# Order case line item form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The order case line item form displays details about an order case line on a case record.
{#order-case-line-form__table_vyg_gzg_lvb__entry__2}

| Field | Description |
|-|-|
| Number | The automatically generated record number. The prefix for numbers from the Order Case Line table is ORDCSL. |
| Parent case | Displays the related order line. |
| Order line number | The parent case for the order line item record. |
| Account | The name of the company that the order case is opened for. |
| Contact | The name of the customer contact for the order case. |
| Product offering | The product offering for the order case line item. |
| Product specification | The product specification for the order case line item. |
| Product model |   |
| Short description | A brief description of the order case line item record. |
| State | The state of the order case line item record: * Draft * New * Work in Progress * Awaiting Info * Resolved - Accepted * Resolved - Denied * Cancelled {#order-case-line-form__ul_r34_lts_fdc} |
| Priority | The priority of the order case line item record: * 1 - Critical * 2 - High * 3 - Moderate * 4 - Low * 5 - Planning {#order-case-line-form__ul_sr4_4ts_fdc} |
| Assigned to | The assigned agent. If a group is selected in the Assignment group field, the assigned agent must belong to this group. |
| Assignment group | The assigned customer service agent group. |
| Sold product | A product, component, or service that has been sold to an account or a consumer. |
| Request reason code | The reason that the customer is requesting a change to the order case line item. * Increase Demand * Change in Contract * Initial input incorrect * Other {#order-case-line-form__ul_lbq_nwk_tcc} |
| Ordered quantity | Stores the original ordered quantity. |
| Requested quantity | Stores the quantity change requested. |
| Approved quantity | Stores the quantity change approved by the agent. |
| Expected start date |   |
| Requested expected date |   |
| Approved expected date |   |
| Current shipping location | Stores the original shipping location. |
| Requested shipping location | Stores the requested change in shipping location. |
| Resolution code | Choice list indicating the resolution states for the case. |
| Close notes | Details about how the case was closed. |
| Additional comments | Customer-viewable comments added to the activity stream. |
| Work notes | Comments and information added to the activity stream that are available only to internal users. |
[Tabela 1. Order case line item form fields]

{#order-case-line-form__table_vyg_gzg_lvb}