---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure case synchronization

# Configure case synchronization {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the major issue management system properties to enable synchronization
between major cases and associated child cases.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. Enable the Synchronize fields from parent to child case property.
3. In the Comma separated list of fields that synchronize from parent to child cases property, add a comma-separated list of fields that synchronize from the major case to each of the associated child cases.
4. **Opcional:** Set the Processes SLA asynchronously during parent to child case creation and synchronization property to false to process the SLA synchronously.  
   This property is enabled by default.
5. Click Save.