---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a flow for Email Interaction for CSM

# Activate a flow for Email Interaction for CSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate flows for customers who have the Email Interaction for CSM application configured, enabling efficient workflow automation.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

For new CSM customers, the inbound actions are activated by default. Existing CSM customers should activate email interaction related flows and deactivate the case related flows.

## Procedimento

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Open a flow from the available flows.  
   * Create Interaction from Email
   * Update Interaction from Email
   * Update Case via Reply for EaaI
   {#activate-flow-email-interaction__ul_fg2_3g4_12c}
3. Select AND.
4. Select the filter condition: To contains customerservice@example.com.  
   Nota:  
   customerservice@example.com is a sample email address. Specify the actual email address that should be configured as the default for creating email interactions.
5. Activate the selected flow by selecting Activate.

## Resultado

All the available flows are activated.