---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure wrap-up codes for email interactions

# Configure wrap-up codes for email interactions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure internal wrap-up codes that agents use to categorize email interactions when closing them. Wrap-up codes work with both AWA-routed and CCaaS-routed email interactions.

## Antes de Iniciar

Default wrap-up codes are read-only. The system uses ACLs to restrict list-edit operations and data policies to restrict edits in form view. You can't configure multiple default wrap-up codes for different use cases. For more
information on wrap-up codes, see .

Role required: admin

## Procedimento

1. Navigate to AllInteractionWrap Up Codes.
2. Select New.
3. Enter the required details.
4. Select the Active check box.
5. Select Submit.
{#configure-wrap-up-codes-email-interactions-eaai__steps_czg_pms_33c}

## Resultado

The wrap-up code is created. To make it available to agents, associate it with the email interaction wrap-up configuration. See [Associate wrap-up codes with email interactions](https://servicenow-prod.fluidtopics.net/QnuLOcZ7vkq4YVD61wpIqw "Associate wrap-up codes with the email interaction wrap-up configuration so that agents can select them when closing an interaction.").