---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Migrating the install base information for existing cases

# Migrating the install base information for existing cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Your customer service agents can use the case form on the CSM Agent Workspace to add an install base item to an existing case.  
To populate existing cases with the install base information, agents can use the following sample script:

    var installBaseMigrationUtil = new sn_install_base.InstallBaseMigrationUtils();​ 
    installBaseMigrationUtil.populateInstallBaseOnCases(); 

The migration script populates cases with the install base information, only if the case is associated with the install base item. To associate a case to an install base item, see [Associate multiple install base items to a case](https://servicenow-prod.fluidtopics.net/buLgVb6XuiVkd3MpMPOLdQ "In the Customer Service Management application, you can associate one or more related install base items to a case to access all items associated with the parent install base item.").