---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Central

# Customer Central {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn about how CSM Agent Workspace Customer Central functions with CSM Configurable Workspace.

Customer Central displays all the touch points that a customer has had with a contact center in
the form of information cards. CSM Agent Workspace Customer Central configurations
function in CSM Configurable Workspace. Configuration changes
at the sn_customercentral_cust_info_config and sys_declarative_action_assignment and their
related lists, however, can be configured in CSM Configurable Workspace.

* Set up the Customer Information view in CSM Configurable Workspace using [Guided Setup](https://servicenow-prod.fluidtopics.net/34zXabDsnmRdHr6iWeG3jA "Configure the display of the Customer Information view using CSM Configurable Workspace.").
* Set up the Customer Information view in CSM Agent Workspace using [Guided Setup](https://servicenow-prod.fluidtopics.net/Zl6RPirIWFSQQbWYo__sFw "Configure the display of the Customer Information view using the CSM Agent Workspace.").

{#migration-custom-central__ul_q21_jc4_v4b} {#migration-custom-central__table_hnc_rz3_p4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_declarative_action_assignment | sys_ux_screen |
[Tabela 1. Customer Central corresponding tables]

{#migration-custom-central__table_hnc_rz3_p4b}