---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users

# Enable AI Search in Engagement Messenger for unauthenticated users {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.

## Antes de Iniciar

You must configure AI Search for the Engagement Messenger before enabling AI Search for an unauthenticated user. For more information, see [Search feature configuration](https://servicenow-prod.fluidtopics.net/voVmNpw~pOC9cTy3DRXe8Q "Understand the configuration of the Search feature in Engagement Messenger to configure the field values.").

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

As an admin, you must enable the EC AI Homepage Search, Typeahead Search, and AI Search Assist widgets in Engagement Messenger to enable the AI Search capability for unauthenticated users.

## Procedimento

1. Navigate to Service PortalWidgets.
2. Search for and open the EC AI Homepage Search widget.
3. Select the Public check box.
4. Select Update.

## O que Fazer Depois

Enable the Typeahead Search and AI Search Assist widgets. For information, see [Enable AI search in the Customer and Consumer Service Portals for unauthenticated users](https://servicenow-prod.fluidtopics.net/W3yOsBvwEJmUE_szVkd1PA "An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.").