---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign a customer service case

# Assign a customer service case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Agents can assign cases to themselves or to other customer service
agents.

## Antes de Iniciar

Role required: sn_customerservice_agent, sn_customerservice_manager, or admin

## Por Que e Quando Desempenhar Esta Tarefa

The Assign to me button is only visible if the current user
has the customer service agent role and is not already assigned to the case.

## Procedimento

1. Open a customer service case.
2. Assign the case.

   | Opção | Descrição |
   | Assign the case to yourself | Click Assign to me. |
   | Assign the case to another agent | Select an agent in the Assigned to field. |
   |-|-|

   {#t_AssignACase__choicetable_cbh_14n_qv}  
   The agent's name appears in the Assigned to field. If the agent also belongs to an agent group, the group name appears in the Assignment group field.
{#t_AssignACase__steps_vnr_hdj_pt}