---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure settings for estimated time to resolve values

# Configure settings for estimated time to resolve values {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After upgrading, configure some settings to view the Time to Resolve Numeric Value column in the case report for older cases and determine the
information that is displayed.

## Antes de Iniciar

You must have a trained default estimated time to resolve a case regression solution.
For more information, see [Configure the default estimated resolution time](https://servicenow-prod.fluidtopics.net/zjUwLKRi3RHwnWFecYRxpg "The Estimated Time to Resolve a Case regression definition is available by default. You can modify the default values of case fields, the case timeline, and the training frequency.").

Role required: admin

## Procedimento

1. Navigate to AllSystem DefinitionFix Script.
2. Select the Populate Numeric TTR values fix script.
3. **Opcional:** Modify the default parameter values.  
   * LookBackPeriodInMonths: The number of past months of cases to examine. The default value is 15 months.
   * report.setLimit: The maximum number of records to examine. The default value is 150,000.
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4. Click Run Fix Script to populate the estimated time values taken to resolve older cases.
5. Either run the script on screen or run it in the background.
   * To display the script running on the screen, click Proceed.
   * To run the script in the background, click Proceed in Background.
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