---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Use agent calendar

# Use the agent calendar {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users with the agent calendar user role can add events to their personal calendar and
configure the calendar to show or hide different types of events.
**Conceitos relacionados**   

* [Configuring an agent calendar](https://servicenow-prod.fluidtopics.net/WRw2cHk4k1sj2NIVtqMlvg "Users with the agent calendar administrator role can perform several calendar configuration tasks.")
* [Managing agent calendar](https://servicenow-prod.fluidtopics.net/b3CccXhqtMxHiqOjwyOi2g "Customer service agents and field service technicians can use the agent calendar to see work schedules and assignments and also add personal events such as meetings or appointments.")