---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Ongoing notification for email interactions

# Configure an ongoing notification for email interactions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure an ongoing notification for email interactions. Configure the ongoing menu item on the toolbar in the CSM Configurable workspace for agents.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllAdvanced Work AssignmentSettingsPresence States.
2. From the Service channels section, from the Available list, select Email (or a custom email channel) and Chat -- Asynchronous.
3. Add the selected items to the Selected list.
4. Select Update.