---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View/edit case

# View or modify a case from the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View or modify the information in a selected customer service case.

## Antes de Iniciar

Role required: sn_customerservice.customer, sn_customerservice.customer_admin,
sn_customerservice.partner, sn_customerservice.partner_admin

## Por Que e Quando Desempenhar Esta Tarefa

Depending on the role of the current user, the Case list displays:

* Cases created by the current user (sn_customerservice.customer)
* Cases related to the current user's account (sn_customerservice.customer_admin)
* Cases related to the current user's account as well as partner accounts (sn_customerservice.partner, sn_customerservice.partner_admin)
{#t_ViewOrModCaseFromCustSlfServPrt__ul_gtp_hxz_gv}

## Procedimento

1. Click CaseAll Cases in the portal header.  
   Cases are ordered in the list with the most recently updated at the top.
2. Click the desired case number to open the Case form.
3. Make any necessary changes to the Additional comments field.  
   All other fields on the form are read-only.
4. Click Update.