---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable AI Search Assist in the Business and Consumer portal for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users in Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/y_3U30G3sNJZ6dXw8n2JxA)**   
  Enable the AI Search Assist Actions to search knowledge articles in the Business and Consumer portal. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist for authenticated external users in the Business and Consumer Portal](https://servicenow-prod.fluidtopics.net/uaMTcWZoNZJIU7_2qaXqdg)**   
  Enable the AI Search Assist to search knowledge articles in the Business and Consumer Portal.