---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure case type declarative actions

# Configure case type declarative actions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure declarative actions that enable agents to create cases and case tasks from different locations within CSM Configurable Workspace.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The Customer Service Case Types plugin includes declarative actions that enable agents to create cases and case tasks using the [case type selector](https://servicenow-prod.fluidtopics.net/1p9VMhO0PlLGl7JOutqPIg "The case type selector enables customer service agents to quickly and easily create the right kind of case for a contact or consumer by selecting from a list of available case types or services.") and [case task type selector](https://servicenow-prod.fluidtopics.net/Z~lA81cmZ8r0PQV_oc~QYw "The case task type selector is a component that provides customer service agents with a way to create the right types of tasks while working on cases."). These declarative actions are disabled by default.  
{#config-case-type-declarative-action__table_stk_h3k_yxb__entry__3}

| Action label | Location | Action |
|-|-|-|
| Create Case | Appears on the Case Task list views. | Displays the case task type selector. |
| Create Case | Appears on the Tasks related list tab on case and case type records. | Displays the case task type selector. |
| Create Case | Appears on the Case and Case Type list views. | Displays the case type selector. |
[Tabela 1. Declarative actions, locations, and actions]

{#config-case-type-declarative-action__table_stk_h3k_yxb}

Declarative actions are stored in the Action Assignment \[sys_declarative_action_assignment\] table.

## Procedimento

1. Navigate to AllNow Experience FrameworkDeclarative ActionsForm Actions.  
   The system displays the Action Assignments list.
2. Filter the list to display the actions for the CSM Case Types application.  
   If necessary, configure the list to display the Application column.
3. For each of the desired declarative actions, set the Active field to true.