---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with additional plugins for Customer Service Management

# Components installed with additional plugins for Customer Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Several types of components are installed with the additional plugins for the Customer Service Management
application.
{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc__entry__2}

|   |   |
|-|-|
| [Components installed with CTI Softphone](https://servicenow-prod.fluidtopics.net/pAZVPKet1Ux4N3ORws50Kw#r_InstalledWithCCTISoftphone "Several types of components are installed with CTI Softphone.") | * Tables * Business rules * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_lbw_2fl_mcc} |
| [Components installed with Customer Service CTI Demo Data](https://servicenow-prod.fluidtopics.net/NLUwUaQfrv7bFE3oa2z6Cg#r_InstalledWithCustServCTIDemoData "Several types of components are installed with Customer Service CTI Demo Data.") | Business rules |
| [Components installed with OpenFrame](https://servicenow-prod.fluidtopics.net/y5HseAlpsuS5bNMep2xizA#r_InstalledWithOpenFrame "Several types of components are installed with OpenFrame.") | * Tables * Roles * Business rules * Script includes * UI macros {#inst-wi-cust-serv-addtl-plugins__ul_wtg_hfl_mcc} |
| [Components installed with Special Handling Notes](https://servicenow-prod.fluidtopics.net/Z4P0eVOtukPygsgz4PPzzQ#r_InstalledWithSpecHandNotes "Several types of components are installed with Special Handling Notes.") | * Tables * Roles * Properties * Business rules * Client scripts * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_qn5_3fl_mcc} |
| [Components installed with Targeted Communications](https://servicenow-prod.fluidtopics.net/I8lxo2HwhyL~MhKJeGg~BQ#r_TargetCommInstalledComponents "Several types of components are installed with the Targeted Communications application.") | * Tables * Roles * Properties {#inst-wi-cust-serv-addtl-plugins__ul_mjq_kfl_mcc} |
| [Components installed with Knowledge Product Entitlements](https://servicenow-prod.fluidtopics.net/__X9WNX4~hLZfaIZ3onCLw#r_KnowProdEntitlementCompInstalled "Several types of components are installed with the Knowledge Product Entitlements application.") | * Business rules * Properties {#inst-wi-cust-serv-addtl-plugins__ul_o4r_nfl_mcc} |
| [Components installed with Self Service Password Reset](https://servicenow-prod.fluidtopics.net/ouO~DJCzIHDIFrPPwr0Vdg#r_InstalledWithSSPasswordReset "Several types of components are installed with Self Service Password Reset.") | Script includes |
[Tabela 1. Components installed with additional plugins for CSM]

{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc}