---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Ribbons

# Ribbons {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how CSM Agent Workspace ribbons function with CSM Configurable Workspace.

Ribbons help agents quickly scan relevant information about a record, such as a timeline, a user, or a customer summary.
{#migration-form-ribbons__table_iy4_mff_x4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_aw_ribbon_setting | sys_aw_ribbon_setting sys_ux_ribbon_config sys_ux_ribbon_config_setting |
[Tabela 1. Ribbon corresponding tables]

{#migration-form-ribbons__table_iy4_mff_x4b} Legacy ribbon widgets work in CSM Configurable Workspace, but not the legacy ribbon configurations. Add ribbon settings to a ribbon configuration to appear in CSM Configurable Workspace.

For more information, see [Set up a ribbon configuration in Configurable
Workspace](https://servicenow-prod.fluidtopics.net/PXXdWw7JM8Y_pJ4VOlE_QA "Create a ribbon setting and add that setting to a ribbon configuration for CSM Configurable Workspace.").