---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Link related products to KBs

# Add a related product to a knowledge base or knowledge article {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add a product to a knowledge base or knowledge article using the Related Products field on the corresponding form.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see [Configure assets](https://servicenow-prod.fluidtopics.net/ilh0yDEtmjTs~N~IkMM40w "An asset is a specific product or instance that is supported for a customer.").

## Procedimento

1. To add a related product to a knowledge base:
   1. Navigate to KnowledgeAdministrationKnowledge Bases.
   2. Select the desired knowledge base.
   3. Add one or more products in the Related Products field.
   4. Select Update.
   {#t_AddRelatedProdToKBOrArticle__substeps_tw4_tbl_1gc}
2. To add a related product to a knowledge article:
   1. Navigate to KnowledgeArticlesAll.
   2. Select the desired knowledge article.
   3. Add one or more products in the Affected Products related list.
   4. Select Update.
   {#t_AddRelatedProdToKBOrArticle__substeps_pcn_1cl_1gc}
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