---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Forms

# Forms {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how the Workspace form functions with Configurable Workspace.

The form is the user interface where agents do most of their work. Workspace
form configurations work without modification in Configurable Workspace, but the configurations may affect the functioning of your Configurable Workspace.

## Form parameters {#migration-forms__section_jlq_jj3_r4b}

Form mapping doesn't directly correspond between Workspace form components
and Configurable Workspace form components. Workspace components are hard-coded with the form and incorporate everything on the form including
the form header, UI action bar, Activity stream, the sidebar, etc. In Configurable Workspace, these features are separate components.