---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable Recommended Actions for an email interaction

# Enable Recommended Actions for an email interaction {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Help the agent to find relevant resources based on the context of an email by enabling recommended actions.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

For more information, see [Configuring Recommended Actions](https://servicenow-prod.fluidtopics.net/CaJ4HtpVsu6aQnGOFQquaw "Use the Recommended Actions application to display relevant actions to agents based on a context of a record or enable agents to perform an AI search to find relevant resources. Agents can quickly and easily take action to help customers and resolve their issues.").

## Procedimento

1. Navigate to AllRecommended Actions Contexts.
2. Select  CSM Interaction context.
3. Set the Active column as true.