Integrate with ITOM Event Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Customer Service Management provides an integration with the ITOM Event Management application. This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    For more information about this integration, see Integration with Event Management.

    Procedimento

    1. Navigate to All > System Definition > Plugins.
    2. Search for the Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
    3. Select Activate.